Terms and Conditions of Use - Speakly Platform

Effective date: November 30, 2025

Last updated: November 30, 2025

Welcome to Speakly. These Terms and Conditions of Use ("Terms") govern the access and use of the Speakly web platform and related services. By registering, accessing, or using our services, you agree to be legally bound by these Terms.

1. Definitions

Speakly or we: Refers to Speakly, the online education platform that offers language classes.

Platform: The web application, interfaces, and technological services provided by Speakly.

User or you: Any person who accesses or uses the Platform.

Account Owner: The adult user who creates and administers a Speakly account, including payment and sub-profile management.

Sub-profile: An additional profile created within a main account, intended for a student (who may be a minor or adult).

Student: The person who receives language classes through a profile or sub-profile.

Teacher: The language instructor who provides educational services through Speakly.

Class: A 30-minute language teaching session conducted online through ClassIn.

Package: A set of classes purchased by the Account Owner, available in blocks of 10, 20, 30, 40, 50, or 60 classes per language.

ClassIn: The third-party platform used for live class transmission.

2. Acceptance of Terms

2.1. By creating an account, making a payment, or using any Speakly service, you confirm that:

2.2. If you create sub-profiles for minors, you declare that you are their father, mother, legal guardian, or have express parental authorization, and you assume full responsibility for the use of the Platform by said minors.

3. User Account and Registration

3.1. Account Creation

To use Speakly, you must create an account by providing:

3.2. Identity Verification

All accounts require verification via OTP code (one-time password) sent by email or SMS. You are responsible for maintaining the confidentiality of your access credentials.

3.3. Multi-Profile System

Each account can create up to 3 student sub-profiles. The Account Owner is solely responsible for:

3.4. Parental Control

Speakly offers an optional parental control PIN system to protect the account. It is the Owner's responsibility to activate and manage this functionality.

3.5. Account Security

You agree to:

4. Services Offered

4.1. Service Description

Speakly offers online language classes in the following languages:

Each class has a duration of 30 minutes and is taught through the ClassIn platform.

4.2. Free Classes

Welcome Class: Each new account receives 1 free welcome class, valid for 15 days from account creation.

Bonus Classes: Depending on the purchased package, 1-2 bonus classes may be granted linked to the purchased package language.

Free classes not used within their validity period will automatically expire and will not be refundable.

4.3. Technical Requirements

To use Speakly services, you must:

Speakly is not responsible for technical problems related to the user's device, Internet connection, or the ClassIn platform.

5. Packages, Payments, and Billing

5.1. Package Structure

Classes are sold in packages per language:

5.2. Prices and Discounts

Prices vary according to:

5.3. Payment Methods

We use the Airwallex payment gateway to process payments through:

Transactions are processed in the currency corresponding to your region:

5.4. Coupons and Promotions

Speakly may offer promotional discount coupons. Coupons:

5.5. Payment Processing

By making a payment, you authorize Speakly to:

You will receive an electronic receipt for each completed transaction.

5.6. Balance Display

Your available class balance is displayed in real time in your account, differentiated by:

It is your responsibility to regularly check your balance.

5.7. Package Validity

Purchased class packages have a specific validity from the purchase date, according to package size:

Classes not used within their corresponding validity period will automatically expire without right to refund. We recommend scheduling your classes in advance to make the most of your package.

Expiration Notifications: You will receive automatic reminders when your package is about to expire, allowing you to renew or schedule remaining classes in time.

5.8. Transaction History

You can access your complete transaction history and download receipts from your account at any time.

6. Scheduling, Cancellation, and Rescheduling of Classes

6.1. Class Scheduling

You can schedule classes up to 30 days in advance according to teacher availability. Classes are scheduled in 30-minute slots.

When scheduling a class, 1 class is deducted from your balance of the corresponding language.

6.2. Consolidated Calendar

The Account Owner has access to a consolidated calendar that displays all scheduled classes from all sub-profiles, with filters to facilitate management.

6.3. Cancellation Policy

You can cancel any scheduled class up to 30 minutes before its start without penalty:

Cancellation without penalty (more than 30 minutes before):

Late cancellation or absence (less than 30 minutes before or No-Show):

Reason for this policy:

A late cancellation (less than 30 minutes before) prevents:

System functionality:

6.4. Multiple Absences or Late Cancellations

If you present a pattern of absences without notice or recurrent late cancellations:

What is considered inappropriate behavior:

6.5. Cancellation by Teacher

If a teacher must cancel a class for justified reasons:

7. Academic Reports and Evaluation

7.1. Initial Placement Test (IPT)

The Initial Assessment Report (IPT) is available only to users who have purchased a class package.

After taking your welcome class and having completed the purchase of a package, our goal is to deliver this report within 48 business hours. The report includes:

Note: The IPT is not available for users who have only used the free welcome class without purchasing a package.

7.2. Progress Reports

Every 20 class hours (approximately 40 30-minute classes), the student will receive a Progress Report that includes:

7.3. Post-Class Feedback

Our goal is for the teacher to provide brief feedback within 24 hours after each class, which includes:

This feedback is visible on the student's dashboard and is automatically archived every 20 classes.

7.4. Intellectual Property of Reports

Reports and evaluations are property of Speakly, but are granted to the student for personal and educational use. They cannot be reproduced, distributed, or commercialized without authorization.

8. User Conduct and Community Standards

8.1. Expected Behavior

All users (Owners, Students, and Teachers) must:

8.2. Prohibited Conduct

It is strictly prohibited to:

The decision on sanctions is at Speakly's sole discretion.

9. Minor Protection

9.1. Parental Responsibility

The Account Owner who creates sub-profiles for minors:

9.2. Minor Protection Principles

Speakly is designed in line with internationally recognized minor protection principles, considering:

Commitment: Speakly commits to evolving its practices to comply with applicable legal requirements in the jurisdictions where it operates

9.3. Minor Data Collection

For minor sub-profiles, we only collect:

We never request additional sensitive data from minors without express parental consent.

10. Privacy and Data Protection

10.1. Information Collection

Speakly collects and processes:

10.2. Information Use

We use your data to:

10.3. Information Sharing

We may share limited information with:

We never sell your personal data to third parties.

10.4. Data Security

We implement technical and organizational security measures to protect your information:

10.5. Your Rights

According to applicable legislation, you have the right to:

To exercise these rights, contact: info@speakly.fun

10.6. Data Retention

We maintain your data while:

After account deletion, some data may be retained in anonymized form for statistical purposes.

We implement appropriate security measures to protect your data during these transfers, in line with internationally recognized data protection practices.

11. Integration with ClassIn

11.1. Third-Party Service

Live classes are conducted through ClassIn, a third-party platform. By using Speakly, you agree to:

11.2. Profile Synchronization

Speakly automatically synchronizes your profile information with ClassIn to facilitate class access. This synchronization includes:

11.3. Technical Limitations

Speakly does not control ClassIn's technical infrastructure. Therefore:

11.4. User Requirements

It is your responsibility to:

12. Notifications and Communications

12.1. Notification Channels

Speakly communicates with you through:

12.2. Types of Notifications

Critical notifications (NOT deactivatable):

Optional notifications (configurable):

12.3. Preference Management

You can manage your notification preferences from your account settings, selecting:

Email as base channel cannot be completely deactivated to ensure critical communications.

In-app notifications are automatically cleared each month to keep your inbox organized.

13. Intellectual Property

13.1. Speakly Property

All Platform contents are property of Speakly or its licensors, including:

13.2. Limited Use License

Speakly grants you a limited, non-exclusive, non-transferable, and revocable license to:

This license does not grant you the right to:

13.3. User-Generated Content

By uploading content to the Platform (profile photos, comments, etc.), you:

info@speakly.fun

14. Limitation of Liability

14.1. Services "As Is"

Speakly provides its services "as is" and "as available". We do not guarantee:

14.2. Liability Exclusions

To the maximum extent permitted by law, Speakly will not be liable for:

14.3. User Responsibility

You are responsible for:

15. Modifications to Terms

15.1. Right to Modify

Speakly reserves the right to modify these Terms at any time. Changes will take effect:

15.2. Notification of Changes

You will be notified about material changes through:

15.3. Acceptance of Changes

By continuing to use the Platform after the changes take effect, you accept the modified Terms. If you do not agree, you must stop using Speakly and may request account cancellation.

16. Account Termination

16.1. Termination by User

You can cancel your account at any time from settings or by contacting support. Upon cancellation:

16.2. Termination by Speakly

Speakly may suspend or cancel your account if:

In case of justified termination, no refunds will be made.

16.3. Effects of Termination

Upon account termination:

17. General Provisions

17.1. Entire Agreement

These Terms, together with the Privacy Policy and any other referenced legal document, constitute the complete agreement between you and Speakly.

17.2. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.3. Waiver

Speakly's failure to exercise any right under these Terms does not constitute a waiver of that right.

17.4. Assignment

You may not assign or transfer your rights or obligations under these Terms without Speakly's prior consent. Speakly may assign these Terms to any successor or affiliate.

17.5. Notices

All legal notices must be sent in writing to: info@speakly.fun

Notices to users are considered delivered when sent to the email registered in the account.

17.6. Force Majeure

Speakly will not be liable for breaches caused by circumstances beyond its reasonable control, including natural disasters, wars, pandemics, Internet failures, government actions, etc.

17.7. Survival

Provisions that by their nature must survive termination (intellectual property, limitation of liability, dispute resolution, etc.) will remain in effect after agreement termination.

18. Contact and Support

For questions, support, or concerns about these Terms, you can contact us:

Email: info@speakly.fun

Website: [www.speakly.fun]

Final Acceptance

By checking the box "I accept the Terms and Conditions of Use" during registration, or by using the Platform, you acknowledge that:

Last updated: November 30, 2025

Version: 1.0